Business terms
Contact information
Hotel Heritage Angelo d'oro
K.F. d.o.o.
52210 Rovinj, Švalba 40 , 52210 Rovinj, Croatia
MB 1378961
OIB 15354046063
Phone 052 840 502; Fax 052 840 111
E-mail: hotelangelo@vip.hr
CUSTOMER'S RIGHT TO CHANGES AND CANCELLATION
If the customer wishes to change or cancel a reservation, this must be done in written form (email, mail, or fax). Changes must be made at least 7 days prior to the arrival date.
In case of cancellation the cancellation policy will be applied as follows:
For cancellations made less the 7 days prior to arrival or "NO SHOW" situation 1 overnight(s) per person in selected accommodation price will be charged.
Protecting personal data
Hotel Heritage Angelo d'oro K.f. d.o.o. pledges to protect personal data from its customers. We will gather only the personal data necessary to carry out the orders submitted. Hotel Heritage Angelo d'oro K.f. d.o.o. informs the customers about the way of securing the personal data, and gives its customers the ability to choose not to participate in various lists which we may prepare for marketing purposes or to remove their data from our systems altogether. All the data about our customers are securely stored and are available only to authorized personnel. All the employees and business partners of Hotel Heritage Angelo d'oro K.f. d.o.o. are responsible for performing under the similar terms for handling the customer private data.
Payment on our website is safe! We use Ouroboros Payment Gateway service for online payment (http://www.ouroboros.hr), which employs the newest security technologies, such as the Secure Socket Layer (SSL) security protocol with at least 128-bit encryption, as well as other technologies and security procedures designed to protect privacy of your data. The exchange of confidential data between the online payment system and the authorization centers of credit card companies is done through a Virtual Private Network (VPN), completely protected from unauthorized access. Confidential data from your credit card is sent directly to the authorization center online. Card numbers are not stored in our system.
The indicator of secure communication between your personal computer and Ouroboros Payment Gateway is a small icon of padlock in the ower corner of your web browser. If you hover your mouse pointer over that little padlock, a small tool-tip will appear, saying "SSL Secured", as well as showing the current level of encryption (128-bit).
Important payment notice
All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
